Work for us

Current vacancies:

IT Project Manager

Catalina Software is an innovative logistics software development house looking for a highly motivated and forward thinking project manager to run both external and internal projects. The successful candidate will have a proven background in project management, and whilst IT project experience isn't essential, a technical background would be very helpful.

We are looking for someone with great interpersonal skills who is able to communicate with both customers and colleagues at all levels. A strong team player with an eye for detail is essential along with strong organisational skills to ensure that deadlines are met.

Catalina Software's HQ is 40 mins north of Cambridge, with customers throughout the UK. We have a 100% onshore development team covering web, desktop, app and API. If you are interested in joining a young and dynamic team then please get in touch!

This post is full time, but we would consider a part-time role for the right person.

STRICTLY NO AGENCIES PLEASE

 

Job Types: Full-time, Part-time, Permanent

Salary: £30,000.00 to £50,000.00 /year

For immediate consideration, please email your CV to cv@catalina-software.co.uk

Technical Services Analyst

The first point of contact for all customers, the Technical Services Analyst will offer product solutions, deal with support enquiries and act as a consultant across the product range. This is not your usual helpdesk role! You will be involved in investigating complex technical issues and working with team members to deliver timely solutions to customers - strong IT skills are essential.


An excellent communicator with a passion for customer service and building relationships, showing diligence and tenacity in delivering technical solutions.  Strong analytical skills, resourcefulness and being able to juggle and prioritise tasks in a busy environment are essential. The successful postholder must have a passion for technology, with a willingness to share ideas and knowledge across the team to drive forward both service and product improvements.

Main Responsibilities:

  • Handle customer requests from multiple sources: email, telephone, voicemail and face to face.
  • Prioritise and respond to all incidents in line with current process to ensure a timely resolution of customer support tickets.
  • Adhere to and contribute towards service desk processes to ensure service levels and KPIs are met.
  • Provide detailed quality logging of all incidents onto the call logging system.
  • Assist in maintaining technical knowledge base and procedural documentation.
  • Provide high quality support to colleagues as and when required.
  • Report unusual and recurring issues and escalate problems to service delivery manager.
  • Adhere to troubleshooting and escalation process.
  • Support test of new or upgraded applications.
  • Guide and support student/graduate help desk consultants and promote best practice.
  • Generate reports on service desk usage and actively put forward ideas and solutions to assist the smooth running of the team.
  • Work with the sales and marketing teams to identify customer opportunities. Generate scoping documents, create quotes and follow up with customer. Act as a consultant to ensure the customer gets the best options for their business.
  • Develop a thorough in-depth knowledge of products and functionality. Work closely with customers to obtain feedback.
  • Participation in the out of hours rota.

Requirements:

  • Self-driven and organised individual.
  • Good attention to detail and ability to use initiative to anticipate customer needs
  • Ability to manage time efficiently
  • Basic management and troubleshooting of IT based queries
  • Ability to query application logs, server print queues, client devices, output device web interface etc.
  • Excellent customer service skills and problem-solving ability
  • Ability to work well under pressure
  • A strong team player with excellent communication skills.
  • Be willing to work from customer sites when required

Beneficial Skills (but not essential):

  • Project management experience

 

Reporting to: Service Delivery Manager

Salary: Competitive - Based on experience/skills

Job Type: Full-time

For immediate consideration, please email your CV to cv@catalina-software.co.uk

No agencies please.

What our customers say

We consider Catalina an important part of our external working team and look forward to working together for many years to come.

 

www.movementsuk.com

Bill Cregeen

Managing Director

MovementsUK